Refund & Cancellation Policy

This policy explains how refunds and cancellations work across TechLab India's marketplace, subscriptions, job postings, and freelance escrow. It supplements our Terms of Service and applies to all payments processed through the Site, in whichever supported currency (INR or USD) a payment was made.

1. Marketplace Digital Products

All marketplace purchases are for downloadable digital goods. Because the item is delivered instantly, purchases are final and non-refundable once the download link has been issued — except where the file is demonstrably broken, corrupted, or does not match its published description. Report such issues to support within 7 days of purchase for a review.

2. Subscription Plans

Subscriptions are billed on a recurring cycle. Cancelling a subscription stops future renewals but does not refund the current billing cycle — your plan stays active until the end of the period you've already paid for. Upgrading or downgrading a plan takes effect immediately with prorated billing; no cash refund is issued for the difference.

3. Job Postings

The job-posting fee covers listing review and 30 days of visibility. Once a listing has been submitted for admin approval, the fee is non-refundable, including if the listing is subsequently rejected for not meeting our content guidelines. Review our posting guidelines before submitting to avoid rejection.

4. Freelance Escrow & Milestones

Funds a client sends to fund a milestone are held in escrow, not released to the freelancer, until the client approves the submitted work. If a milestone is funded but the associated work is never delivered or approved, the client may raise a dispute with support, who will review deliverables and communications to determine whether an escrow refund to the client is warranted.

Once a client releases a milestone, the payout to the freelancer (minus the platform fee) is final and cannot be reversed.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method via Razorpay, in the same currency the payment was made in, and typically appear within 5-7 business days depending on your bank or card issuer.